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FAQs

Q: DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us. However, shipping may take longer to certain countries.

Q: HOW LONG DOES SHIPPING TAKE?

It will usually take 7-25 business days for all orders to arrive. Shipping times based on demand and shipping location.

-How long does processing take?

We do our best to process orders within 24-48 hours.

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

After placing your order, please allow us  2-4 business days to have your order processed. Our fulfillment warehouses pack your order and ship the package out as soon as possible. Once you order has been shipped, you will receive a notification with the tracking number. If you did not receive any updates on your order, please contact us immediately and we will investigate.

-How can I change my order?

If you need to change or cancel your order, please contact us immediately. Once we have processed your order, we are unable to make any changes.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

Absolutely! We use SSL security to ensure all your personal information is encrypted.All payments are processed using an industry standard, bank-grade AES-256 bit encryption.

Q: HOW CAN I GET IN CONTACT WITH YOU?

 Send us an email at ....@.com with any questions or concern that you have. Feel comfortable to DM us on instagram  our team is working 24/7 for your support

 

THE LED REJUVENATION WAND 

Does it come with the charger?

Yes it comes with a universal USB charger. 

How long should i charge for it?

The first time before using, you should charge it for 3 hours.

Then place on charge as needed for 1-3 hours.

I can't feel any warmth or micro-currents?

The 4 metal points are designed to release warmth and micro-currents to help increase blood circulation and absorption of serum or moisturiser.

If you cannot feel this effect on the highest setting, then you may be using the wrong serum or moisturiser.

For the best effect, we suggest using a WATER based serum or moisturiser, this will enhance the feeling/effect of the micro-currents.

What is the wavelength of the lights?

Red light: 630nm

Green light: 530nm

Blue light: 475nm

Orange light: 600nm

Pink light: 420nm

Can you use all 4 lights one after the other within 1 session?

Yes you can swap lights in a single session to get a wider range of benefits! 

Avoid using for longer then 10-20 minutes in a session as it may irritate the skin with overuse. 

Can I be exposed to the sun after using this device?

We suggest using the LED Rejuvenation Wand in the evening to avoid harsh sun exposure right after using. 

Is it normal to feel a zap or stinging sensation upon using?

Yes, the 4 metal tips release micro-currents to help the absorption of serums.

This micro-current sensation can be felt especially when using a water based serum, which is recommended. 

How can i tell if the handset is charged?

If you have the device properly inserted into the base, there will be a battery icon that will show you how much the battery has charged.

Is this for the face only or can you use it on other parts of your body?

Our wand is designed for the Face and Neck only. 

 

Is it cordless?

Yes, it comes with a USB charging cord

Can i use more than one light treatment every session?

Yes, you can use one light treatment for 10 minutes and then use another light treatment for 10 minutes. The ideal thing is to not use one light treatment for more than 10 minutes at a time. 

Does this machine have ultrasound ?

No, it does not have ultrasound technology.

Does it work on specific skin types and colors?

It works with all skin types and colors.

Does it have a timer function?

Yes, it will shut down automatically every 10 minutes.

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